StemcellVeda – Shipping, Refund & Replacement Policy

Order Processing & Dispatch

• Processing Time: All orders are processed within 24–48 business hours after payment confirmation.
• Courier Partners: We ship through reputable courier services to ensure reliable delivery.
• Tracking: A tracking number is emailed to you as soon as your order leaves our facility.

Domestic Shipping (India)

• Standard Transit Time: 5–7 business days.*
• Variations: Delivery times may be affected by your location, public holidays, or unforeseen logistical issues.

*Business days exclude weekends and public holidays.

Order Modifications & Cancellations

• Once an order is confirmed, cancellation or changes are not possible.
• Orders refused at delivery will be refunded only for the product value; shipping charges are non‑refundable.

Refund Policy

• Initiation: Refunds are initiated within 15–20 days of receiving the returned item at our warehouse.
• Mode: Refunds are credited to the original payment method. Processing time may vary according to your bank and national holidays.

Delivery Concerns & Package Issues

• Report any delivery‑related issues (missing, wrong, or damaged items) to care@stemcellveda.com within 24 hours of receipt.
• All parcels undergo rigorous quality checks and secure packaging. Therefore, leakage or breakage claims are not eligible for refund or replacement.

International Orders

• We currently do not offer refunds or returns on international orders once payment is confirmed and processing has begun.

Return & Replacement Policy

Eligibility

Replacements are issued only in the event of an incorrect product being shipped. To qualify:

1. The item must be unused, unopened, and in its original packaging.
2. Submit the following within 24 hours of delivery:
   • Full name, mobile number, and order number
   • Description of the issue
   • Clear photos of both the outer courier box and inner product packaging

How to Request a Replacement

• Email: care@stemcellveda.com
• WhatsApp: +91 89770 77720

Processing Timeline

• Upon approval, we will arrange the return pickup.
• Replacement orders are processed within 2–3 business days of receiving the returned product.
• Shipping of the replacement item requires an additional 5–7 business days.
• This policy applies exclusively to purchases made on the official StemcellVeda website.

Need Assistance?

For any questions, reach us at care@stemcellveda.com or WhatsApp +91 89770 77720.